Quick answer
How do I contact AsiaProxies?
Contact AsiaProxies by email. Write to [email protected] for orders, setup and refunds, and to [email protected] to report misuse. Email replies within 12 hours, 7 days a week, and the abuse desk within 24 hours. Proxies start at $0.50/GB. No KYC — no ID, no selfie, no documents. Pay in crypto. We do not offer support on Telegram, WhatsApp or social media.
Contact details
| Support email | [email protected] |
|---|---|
| Support reply time | within 12 hours |
| Abuse email | [email protected] |
| Abuse reply time | within 24 hours |
| Language | English |
| Telegram, WhatsApp, social media | None — we do not run support accounts there |
| Operator | ProxyGoat LLC, a Delaware limited liability company |
How do I get help with an order or setup?
AsiaProxies is operated by ProxyGoat LLC, a Delaware limited liability company (USA); the team has been in the proxy business since 2019. We never ask for your account number by email or chat.
Email [email protected] and we reply within 12 hours. Support covers payments, delivery, setup, refunds and account access.
Include these details to get a faster answer:
- Your account number.
- For payment questions: the coin, the network, the exact amount you sent and the time.
- The product, the country and the tool you use.
- The exact error message, if any.
Many setup questions are answered in the setup guide and the FAQ.
How do I report abuse from a AsiaProxies IP?
Email [email protected], and we reply within 24 hours. Please include:
- The IP address that sent the traffic.
- The exact date and time, with the time zone.
- The target domain or service.
- Logs or a short description of what happened.
Confirmed abuse leads to suspension or termination of the account. The rules are in the acceptable use policy.
Does AsiaProxies have Telegram or social media support?
No. AsiaProxies does not run support on Telegram, WhatsApp, Discord or social media. Email is our only support channel. Any account on those platforms that claims to be AsiaProxies support is not us. Do not send payments or account numbers to it.
Where do legal requests go?
Legal requests from competent authorities go to [email protected]. AsiaProxies is operated by ProxyGoat LLC, a Delaware limited liability company. We answer valid requests under the law of the State of Delaware and US federal law. We can only provide the limited data we hold, listed in the privacy policy.
Where can I check service status?
Check the status page before you write to support. It lists current incidents and planned maintenance. Prices and plans are on the pricing page, and refund rules are on the refunds page.